Have a question? We want to be sure you find the right answer. We’ve gathered the most frequently asked questions and sorted them by category. If you do not find your question below, or if you need a little more help, call our Island shop at (206) 780-2686. Helpful Mice will be available during regular business hours. Or send us an email! We’d love to hear from you.
Can you wind my yarn into a ball?
Yarn winding temporarily suspended. See more info here.
We’re happy to wind your yarn on request at no charge. Please note that wound yarn cannot be returned.
We’re always happy to wind your yarn for you, but we have a few suggestions for you. If you are not planning to knit or crochet with your yarn in the next two to three months, we recommend that you wait to wind your yarn. We have found that storing yarn in a wound cake can stretch the strand.This can alter your yarn’s tension, which means the gauge might change. We suggest that you store the yarn in its original hank form if you aren't planning on knitting with it fairly soon.
If you have ordered a large quantity of yarn for a project and would only like some of the skeins wound, or if you would like a certain type of yarn in your order wound, please let us know in a note on your order, or by emailing us as soon as possible after placing your order.
How can I add to my order?
If you have not yet received a shipping confirmation, we would be happy to add to your order. Send a note to firstname.lastname@example.org or give us a call with your order number and which items you would like to add. If the items you want are not in stock, we will contact you. If they are in stock, we will add them to your order and will contact you for confirmation and your payment information. Please note that any items added to an order may not show up in your emailed shipment confirmation.
Do I have to pay sales tax?
When we ship to an address in the state of Washington, the appropriate sales tax will automatically be added. We pass that amount on so that the state can pay our teachers, build our roads, etc.
Gift cards and discount codes
At checkout, there is a box where you can add Gift Cards and Discount codes. Here are the joys and sorrows:
- On each order, you can use many Gift Card codes AND one (only one) Discount Code.
- To use many Gift Card codes on one order, just click “Apply” and add another.
- However, you can only use one Discount code on each order. When you click “Apply”, the box will display the last code you entered.
- If we are running an automatic promotion (such as a sitewide sale), you won’t be able to enter even one discount code.
- LOCALPICKUP is a discount code. Mouse Points rewards are also a discount code.
- If you want to use a discount code (such as MOUSE POINTS) on an order you’d like to pick up, use the discount code and write LOCAL PICKUP in the “Notes” field when you check out. We will refund your shipping.
Questions? Call 206-780-2686 (option 1) or write to email@example.com.
Contactless Local Pickup is available. To arrange contact-free hand off on Bainbridge Island, please order online and use code LOCALPICKUP at checkout. This removes the shipping fee and alerts our staff to prepare your order for pickup. We will notify you via email when your order is ready (within 72 hours).
LOCAL PICKUP New Location
Beginning 1 September 2020, the pickup location will be at our online offices, 179 Madrone Lane N, in the building above and behind Mora Ice Creamery. From the old storefront, walk up the hill and turn left into the parking lot. Local Pickup is available 7 days a week from 10:00 am until 2:00 pm.
How much is shipping?
To destinations in the United States, shipping is free for orders over $120. For orders under $120, our flat rate shipping is $7.50 for packages. We charge $3.00 to ship a pattern envelope (which can contain up to six patterns).
To destinations in Canada, our flat rate shipping is either $16.00 (very small orders) or $28.00. We charge $7.50 to ship a pattern envelope (which can contain up to six patterns). To other international destinations, our flat rate is $38.00.
How do you ship my items?
Churchmouse uses the United States Postal Service because they are fast, reliable, and very cost-effective.
How can I track my package?
When your package is shipped, you’ll receive a note with a link to a webpage that will allow you to track it in transit. U.S. addresses usually receive the package within two or three business days. Canadian addresses, because of customs, can be anywhere from five to 14 days. If you think there’s a problem, please send an email to firstname.lastname@example.org, or give us a call at (206) 780-2686 (press option 3). Please have your order number handy.
What is your return policy?
We want you to be delighted with anything you receive from us. You may return any Churchmouse purchase in its original condition for a full refund. Please note that wound yarn or sale items cannot be returned. Postage is your responsibility unless it was our error. Our open return policy is a good reason to hang on to your receipt. There is no time limit on returned items.
We’ll refund to the method of payment used to purchase the item or to a gift card with these conditions:
Banking regulations prohibit us from refunding to a different credit card. We cannot refund cash for a credit card purchase.
Technology updates over the years added new conditions. For purchases made in the Online store before December 28, 2017, refunds will be offered via a gift card. For purchases made in the Island Store before April 26, 2019, refunds will be offered via a gift card.
Send all returns and exchanges to:
Churchmouse Yarns & Teas
179 Madrone Lane, Suite 100
Bainbridge Island, WA 98110
Please include your receipt or packing slip. If you no longer have it, please include a way for us to know who shipped the merchandise back to us:
- your email address
- your phone number
- your shipping address
Once we receive your return, it can take up to 10 business days for us to process. You will receive an email confirmation of your refund once it is processed. If you have any questions, do not hesitate to reach out to us at email@example.com.
How do I set up an account?
It's easy! For a step-by-step walkthrough, visit our tutorial, "Creating a Churchmouse Account"! If you'd like to get started right away, select "My Account" from the menu on the top of this page, then follow the prompts.
Why should I set up an online account?
With a free Churchmouse Account, you won’t have to re-enter your information every time you check out. Our system will store your email and shipping address, but will not record your credit card number for security reasons. You can also log in with your email address and password to view your order history, access your PDF Library, view your Mouse Points, manage your shipping address, and tailor your preferences to your interests. If you provide your birth month in your account preferences, we will send you a wee gift at the beginning of that month to celebrate!
What do I do when I am having difficulty logging into my Churchmouse Account?
Our website tends to work best with Safari, Firefox, or Chrome browsers. If you are not currently using one of those web browsers, we would suggest attempting to log in using one of them. If you continue to have difficulty, please let us know and we will do our best to make it right.
How can I change the email address on my Churchmouse Account?
If you would like to change your account’s email to one that has not been used on our site, we are more than happy to do so. You can do this in your account profile, or by contacting us at firstname.lastname@example.org. For security reasons our shopping platform recognizes each customer by their email address. This means that every time you use your email address to place an order or sign up to receive our weekly emails, it is recorded in our system. Because of this, we cannot combine two emails as our system views those two accounts as two different people, and for your security will not allow your information to be combined with another account. If you are experiencing difficulty changing your email or have any questions about your Churchmouse Account, please do not hesitate to reach out to us at email@example.com.
How do I set up my PDF Library?
Your Churchmouse Account includes your personal library called, “My Pattern PDF Library.” Any download you purchase will be saved and available at any time, anywhere you have internet access! Log into your account and look for the link on the top right of the page. Click this link to download and view the PDFs you have purchased from our website as well as your free Churchmouse “Adaptations”.
What are free Churchmouse Adaptations?
Our Adaptations are free to anyone who owns the corresponding Churchmouse pattern. Adaptations provide the information you need to knit the project in a different gauge, different yarn, or different shape. Without the original Churchmouse pattern, the Adaptation won’t make sense. As we come up with new and different ways to knit our old favorites with new yarns, we’ll publish more free Adaptations.
How do I receive the free Adaptation?
Add the adaptation to your shopping cart for $0.00 and proceed to check out. Your free Adaptations can then be accessed in by clicking on “My Pattern PDF Library”—when you are logged in to your Churchmouse Account, along with your purchased PDF patterns.
Does Churchmouse have a rewards program?
Yes, it's called Mouse Points! Learn all about how to earn Mouse Points, the rewards tiers, and more on our Mouse Points FAQ page. Please note: to participate in the Mouse Points program, you'll need to have a Churchmouse Account. Visit "Creating a Churchmouse Account" to see how to set one up!
Does the pattern come with Churchmouse projects?
We do not include the pattern with our projects because many Churchmouse customers buy more than one colorway, and they shouldn’t have to pay for the same pattern each time. That’s why we call our offerings ‘projects’ and not ‘kits.’ Any free adaptation that is necessary will be included in each project, but the pattern will be sold separately. If you are unsure of what is included in a project we sell, a detailed list is provided in the ‘Basic Details’ tab on every project page.
If a Churchmouse pattern has been re-yarned, will I need to purchase a new pattern?
In short, no. When we re-yarn a pattern it is almost always to the same gauge and measurements as our original pattern. This means that even though your pattern may not list the yarn that you are working with in the project details, you will still follow the exact same instructions from cast-on to bind-off.
However, sometimes we do like to re-yarn a pattern with a different weight of yarn or add another section to it, like sleeves or a cowl. These adaptations are always available for free, and should be used alongside the original pattern.
If you are unsure of what you will need for a project, be sure to look at the Basic Details on the project page on our website. All appropriate patterns and adaptations will be listed there. If you are still unsure of what you will need for a project, please do not hesitate to contact us.
How do I access my PDFs?
You can easily access any pattern that you’ve purchased in the past on our website, wherever you have internet access! Simply click on the “My Account” link, and sign in with your email address and password. You will see a link on the far right of the page named “My PDF Pattern Library”. When you click that link, you will be able to view and download any pattern that you have purchased from Churchmouse.
Once you have downloaded a pattern it has been saved to your computer, and you should be able to access it without having to log into your account.
What if I did not receive a link to download my PDF pattern?
Once you place an order, you will receive two emails. The first email confirms your order, and the second email includes a link to access your patterns. If you do not get an email with a link to your PDF, make sure it did not accidentally end up in your Junk or Spam folder. You can always log into your account and click “My Pattern PDFs,” where your pattern should appear ready for download. If you have any difficulty, simply write to firstname.lastname@example.org and we’ll take care of it for you.
Can I sell items I knit from Churchmouse patterns?
So sorry, but our patterns are intended for personal enjoyment, not commercial gain. We hold to that rule for large companies and—unfortunately—we have to hold to it for individual knitters, too. You may knit Churchmouse patterns to sell for charity, and you certainly don’t need our permission to knit for a friend—even if they pay for the yarn and needles and maybe feed you cookies while you work. But if you sell something made from someone else’s design, it runs against copyright and the spirit of our intentions. That said, there is no reason why you can’t make up your own original design based on what you love about ours. It could take time and some trial and error, but design can be a very fulfilling process and you’ll end up with something you control completely. Hope this explains our philosophy and sparks your creativity, and that you’ll continue to enjoy our patterns.
How do you determine the cost of your Churchmouse patterns?
We build in a lot of features to our patterns that we hope will help knitters be successful. We regularly include helpful tips (buttonhole placement, how to swatch for reliable results, etc) and guidance on fit (how to calculate changes in increase/decrease rates to make sleeves shorter or longer, etc). Our team of designers, knitters, tech editors, and photographers work very hard for many, many months to make our patterns lasting tools that you can learn from and knit again and again. We want these patterns to be workhorses in your knitting arsenal, and we hope the quality of production (which translates into digital as well as print) gives you years of knitting satisfaction.
How do I sign up to receive Churchmouse emails?
It’s easy! Just fill in your email address here, and hit ‘join’.
You can unsubscribe at any time and we never, ever, share our list. At the bottom of the emails you receive from us is an “Unsubscribe” link.
How do I sign up to receive printed Churchmouse newsletters?
You can sign up here under "Printed Newsletters".
How accurate are the colors on your website?
Every monitor (and every system) shows colors differently, so we cannot guarantee that your monitor is showing what we see here at the shop. That said, here’s how we do our best to depict true colors of yarn: when we take photos, we compare the actual yarn to the digital image and adjust the color, if necessary, before publishing it online. Also, we often describe the colors by creating names and adding descriptions, so look for those clues to help you decide. If you would like a second opinion before hitting ‘purchase’, you are always welcome to give us a call and we are happy to help you choose a color over the phone.
What kinds of gift certificates do you offer?
You can purchase a Churchmouse Gift Card or Digital Gift Card in any amount online or in our store which can be used in either place. You'll receive a link to a gift code that you can forward to your lucky recipient, and if you purchase a physical gift card you or your recipient will also receive the card in the mail.
Pure silk yarn is really slippery. How can I control it when knitting?
For the ‘Annabella’s Cowl,’ a Churchmouse Classics pattern, we used two tricks to corral the gorgeous but headstrong ‘Alchemy Silk Purse.’ First, to prevent the ball from tangling or collapsing, it’s best to pull from the outside of the ball. Also, we like to tuck our silky yarns into a little Ziploc® bag. If you leave the top just a little ‘unzipped’ and pull from the opening, it should behave itself quite nicely!
What’s the quickest way to brew iced tea?
We’ve always been of the ‘brew-it-hot-and-let-it-cool’ school, but sometimes you just can’t wait! Karen Alfke swears by this much faster method: Bring 4 cups water to a boil in a pan; remove from heat and add 4-6 teabags or 4-6 tsps loose tea. Steep 5 minutes; remove bags or strain. While still hot, add sugar to taste (4-6 tsps) and stir to dissolve. Fill a sturdy pitcher with ice; pour hot tea over ice. It will dilute less than you might expect. And it’ll be ready when you are!
Can I use my knitting yarns on a needlepoint canvas? Or my needlepoint fibers for knitting?
We like the way you think! The ‘cross-over’ possibilities are endless. For knitters, needlepoint yarns offer vast color options in nice small yardages, so if all you want is a color-tipped cast-on or a few rows of Fair Isle, you don’t need to buy a big skein to get just a little color. Silk & Ivory knits nicely at fingering gauge, while Appleton and Paternayan wools can be bulked up with multiple strands. Silk and metallic fibers can be used for surface embellishment, or to knit or crochet jewelry.
Needlepoint fibers are also great for color matching knitting repairs. For needlepointers, hand-painted knitting yarns are especially interesting—try long or short color runs in a variety of stitches. Heathers and tweeds yield effects you won’t find in the needlepoint department. A yarn that’s sturdy and fairly smooth will wear better, but chunky and textured yarns can be fun, funky and quick to stitch. Whichever way you’re ‘crossing over,’ swatch! swatch! swatch!
How should I care for my linen knits?
Linen and other ‘bast’ fibers take well to water and get softer and softer with each washing. We wash and dry ours in the machine—take out when still a little damp, pull or pin into shape and lay flat to dry. Linen knits have a tendency to bias, but we find an aggressive blocking can take care of this. Linen will shrink a little in the dryer, so it can be helpful to swatch twice: wash and dry one swatch for ‘finished gauge’ and compare the two to see how much extra length you should knit to compensate. To block lace in linen, use blocking wires and pin out with as much tension as you can muster—it’ll be infinitely prettier.
OK, tea cozies are cute. But what’s the point?
For those of you who have never seen a tea cozy, think of it as a sleeping bag for your teapot. It serves two important functions. First, to get the most flavor from your tea leaves, you should cover your teapot with a cozy to keep the water at the optimum brewing temperature. Secondly, if you’ve brewed more than enough tea for one cup each, your cozy will keep the rest hot while you sip. Cozies that leave the pot handle and spout exposed are handy, but for full heat-keeping effect, choose one that covers it all. Practicality aside, whether your cozy is knitted, felted, stitched or quilted, it’s also another great canvas for self expression.
Do I really have to do a gauge swatch? I always seem to knit to gauge.
We’re glad you’ve been lucky so far. But it’s unlikely you’ll match every designer’s gauge in every yarn. And if you’re even a quarter stitch off over 4 inches, you may wind up with a poorly fitting sweater you don’t like to wear. If you’re substituting yarns, another important question is “do I like the fabric?” You may have hit the suggested gauge, but is your fabric loose, limp and likely to loose its shape? Is it tight and stiff? Consider both aspects before you decide how to proceed. But definitely, swatch, swatch and re-swatch until you’re happy. We know you want to dive in, but a little time now may save days of work.
My needlepoint project is all askew. What did I do wrong? What can I do now?
While any of the diagonal ‘tent’ stitches can skew your canvas to some degree, you’ll do best to use the basketweave stitch wherever you can, and continental stitch whenever you can’t. Avoid half-cross stitch (which also provides poor coverage). Use stretcher bars or a scroll frame to help keep your canvas square. Blocking your finished piece can correct some of the twist, but a badly misshapen piece may need repeated blocking.