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Updates

As we adjust to the exigencies of the pandemic, we’ve made some changes. This page is where you can note what’s new. Thanks for your patience!


November 12th, 2020

HOLIDAY SHIPPING GUIDELINES

In these times of uncertainty, who can predict much less guarantee arrival dates?

If, like us, you are considering this a free-flowing Holiday “Season”, then please use these dates as good guidelines. If you are determined to have everything in hand on December 25th, then our advice is: shop early.

Our hard-working friends at the United States Postal Service have published recommended “send-by” dates for expected delivery before December 25.

Domestic December 18
Hawaii December 15
International December 7

Here at Churchmouse, we continue to protect our staff and customers by practicing health safety measures that require us to work with fewer people in separate areas, and stop frequently to clean and wash. Consequently, our shipping turnaround fluctuates.

We think these dates are better guidelines:

Churchmouse "order-by" Recommended:

Domestic December 8
Hawaii December 5
International November 30

Churchmouse "order-by" Maybe:

Domestic December 12
Hawaii December 9
International December 1

Even so, these dates are guidelines, not guarantees. Anything can happen. Again, consider this 2020 holiday a “season” -- many of us celebrate a “birthday week,” so why not a “Christmas week”?


October 2nd, 2020

Dear friends,

Thank you for your wonderfully enthusiastic response to our Anniversary sale in early September. Your support was so effusive, our small team needed some extra time—beyond our current goal of 10 days—to fulfill your orders. As we're committed to our staff's health and safety, our on-site team is small and they're maintaining physical distance. We apologize for the delay and we're so grateful for your patience as our staff works diligently to catch up! We promise to keep you up to date on any changes in our fulfillment and shipping time as we move forward.

All the best, from all of us.

Churchmouse Yarns & Teas


September 22nd, 2020

A quick reminder: Due to limited space and staff, we are unable to wind your yarn. We’ve taken this step for the safety of our small team of Mice; it reduces the production of aerosols in our workspace. It also helps to shorten the fulfillment time for all orders.

If you need guidance on how to wind a hank of yarn into a center-pull ball, visit our ‘Winding Yarn by Hand’ tutorial. It gives you step-by-step instructions, accompanied by helpful photos. This tutorial is also available in print in our Learn-To-Knit and Learn-To-Crochet Companions.

Thank you for your understanding!


September 3rd, 2020

GIFT CARDS & DISCOUNT CODES

At checkout, there is a box where you can add Gift Cards and Discount codes. There are some great features and just one limitation:

  • On each order, you can use many Gift Card codes AND one (only one) Discount Code.
  • To use many Gift Card codes on one order, just click “Apply” and add another.
  • However, you can only use one Discount code on each order. When you click “Apply”, the box will display the last code you entered.
  • If we are running an automatic promotion (such as a sitewide sale), you won’t be able to enter even one discount code.
  • LOCALPICKUP is a discount code. Mouse Points rewards are also a discount code.
  • If you want to use a discount code (such as Mouse Points rewards) on an order you’d like to pick up, use the discount code and write LOCAL PICKUP in the “Notes” field when you check out. We will refund your shipping.

Questions? Call 206-780-2686 (option 1) or write to contact@churchmouseyarns.com.

LOCAL PICKUP New Location
Beginning 1 September 2020, the pickup location will be at our online offices, 179 Madrone Lane N, in the building above and behind Mora Ice Creamery. From the old storefront, walk up the hill and turn left into the parking lot. Local Pickup is available 7 days a week from 10:00 am until 2:00 pm.


August 17th, 2020

Our Island Store will shutter permanently on August 31st, 2020, after twenty years of service. Our dedication to helping you enjoy the traditional fiber arts will continue through our online store.

Online, Churchmouse will thrive by serving our beloved community, near and far, through churchmouseyarns.com.

Our Customer Care team is available every day from 10:00 until 2:00. Write to contact@churchmouseyarns.com, use our contact form, or dial 206-780-2686 and press 1.

Delivery by post may take up to ten days to ship because we are very cautious about safety protocols.. We salute and support the hard-working members of the United States Postal Service!

Contactless Local Pickup is available. To arrange contact-free hand off on Bainbridge Island, please order online and use code LOCALPICKUP at checkout. This removes the shipping fee and alerts our staff to prepare your order for pickup. We will notify you via email when your order is ready (within 72 hours).