To destinations in the United States, our flat rate shipping is $7.50.To destinations in Canada, our flat rate shipping is either $16 (small orders) or $28.To other international destinations, our flat rate is $38.
Note: International orders, including Canada, may incur duty or import taxes. The cost of shipping does not cover these fees, and Churchmouse is not responsible for any customs or import costs. If you would like more information regarding custom policy, please contact your local customs office.
Churchmouse uses the United States Postal Service because they are fast, reliable, and very cost-effective. Except when we have major sales or special events, we ship within three to five business days.
When your package is shipped, you’ll receive a note with a link to a webpage that will allow you to track it in transit. U.S. addresses usually receive the package within three to five business days. Canadian addresses, because of customs, can be anywhere from one to two weeks and even more. If you think there’s a problem, please send an email to email@example.com, or give us a call at (206) 780-2686 (press option 3). Please have your order number handy.
We want you to be delighted with anything you receive from us. You may return any Churchmouse purchase in its original condition for a full refund. Please note that sale items cannot be returned. Postage is your responsibility unless it was our error. Our open return policy is a good reason to hang on to your receipt. There is no time limit on returned items.
Send all returns and exchanges to:
Churchmouse Yarns & Teas 179 Madrone Lane, Suite 100
Bainbridge Island, WA 98110
Please include your receipt or packing slip. If you no longer have it, please include a way for us to know who shipped the merchandise back to us:
- your email address
- your phone number
- your shipping address
As always, we welcome your comments and suggestions. Please reply to the email that confirmed your purchase or send us a note by using the “contact” button on this site.